Living Differently
Haley Egusquiza
Customer Experience Associate

How Coliving is Redefining Residential Experience
I recently moved into a coliving building, and it has fundamentally changed how I think about what home means. Not because of the cinema room or the gym – though both are excellent – but because I feel like I belong here. This building doesn’t just house me; it welcomes me.
Rethinking Residential
Traditional residential property management is transactional: provide a unit, maintain the building, collect the rent, respond when something breaks. Efficient. And increasingly, insufficient.
In 2022, nearly half of adults in the UK reported feeling lonely occasionally, sometimes, often or always. Approximately 7.1% experience chronic loneliness – feeling lonely ‘often or always’, according to The Campaign to End Loneliness. These aren’t just statistics; they represent millions living in homes where walls provide shelter but not connection.
We’ve already seen this evolution in how we work. Coworking revolutionised commercial real estate by recognising that people need to feel part of something larger. Now, residential real estate is following suit.
Just imagine if home wasn’t just where you sleep, but where you connect, grow, and thrive?
The Hospitality Lens
The best coliving operators borrow from hospitality, not traditional landlords. They understand that residents remember how they feel when they walk through the door. Whether they know their neighbours. If anyone notices when they’ve had a rough week.
Our community host greets residents by name and remembers conversations from weeks ago. New residents are welcomed with thoughtfully organised events – not awkward forced mixers, but genuine gatherings that make newcomers feel immediately part of something.
The communal kitchen encourages conversation by design. Counter heights invite people to linger. The layout means you naturally interact while cooking. Strangers become friends over chopped vegetables because someone thought carefully about how space shapes behaviour.

Spaces That Serve Every Need
The variety of spaces designed for different aspects of life strikes me most.
Need absolute focus? There’s a dedicated quiet coworking space with phone booths. Prefer social working? The lobby offers abundant open seating. Between calls? The communal kitchen becomes an informal meeting place. Need to decompress? Choose between the games room, cinema room, karaoke rooms, yoga studio, or gym. Want fresh air? The garden bar awaits.
Each space serves a distinct purpose, recognising that lives aren’t compartmentalised. We need spaces that support all our modes throughout the day.
Digital Integration That Actually Helps
The building’s app facilitates community. A residents’ forum enables people to share recommendations, offer help, and build connections. The digital platform doesn’t replace human interaction; it enables it.
When maintenance is needed, response is remarkably fast. This brand new building – a conversion of a historic hotel – is in excellent condition. But when issues arise, they’re addressed with attention that reinforces genuine care.

Designing for Serendipity
The building creates accidental encounters – what urban planners call “serendipity infrastructure.”
Mail room positioning means you naturally pass through communal areas. Appealing staircases tempt you away from the lift. Shared spaces offer varied seating – sofas inviting conversation, individual chairs for quieter presence, standing counters for brief interactions.
You can be as social or private as you choose, but the building gently encourages connection without forcing it.
The Business Case
This isn’t just about creating warm feelings – though that matters when nearly half the population reports feeling lonely. It’s sound business strategy.
My building is the third location for this operator, proving the model works. Residents from earlier locations renewed because leaving meant losing community, not just convenience. Word-of-mouth drives occupancy more effectively than traditional marketing.
In an increasingly commoditised market, experience becomes the differentiator. Just as flexible workspace providers disrupted commercial real estate by prioritising community, coliving is doing the same for residential.

Beyond Coliving
These principles extend everywhere. Build-to-rent developments, student accommodation, senior living, luxury apartments – every sector faces the same question: are we providing units, or creating homes?
Just imagine if property tours focused on how life feels here rather than granite worktops. If onboarding meant introducing neighbours, not just handing over keys. If lease renewals included conversations about improving experience.
Every touchpoint becomes an opportunity. Maintenance demonstrates care. Communications build community. Shared spaces become stages for life to unfold.
The Question
Simply providing good housing is no longer enough. The question is: how does it make residents feel?
People will forget your amenity list and square footage. But they’ll never forget how you made them feel. In a world where millions report feeling lonely, residential real estate that fosters genuine connection isn’t just nice to have – it’s essential.
Just imagine what’s possible when we see beyond what residential real estate has always been. A future where every building feels like home – not because of what it contains, but because of the community it creates. Where loneliness isn’t inevitable, but something we actively design against. Where residents don’t just occupy space, but truly belong.
Just imagine residential real estate that doesn’t simply house people, but helps them thrive. That’s the promise of reimagining how we live.