Bewonder* worked in partnership with JLL Work Dynamics to deliver a strategy to transition service delivery within their European HQ building to a ‘Premium’ service. This comprehensive strategy included:
Specialism
CX Strategy
CX Consultancy
Recruitment
Training
Onboarding
Sector
CX Strategy
CX Consultancy
Recruitment
Training
Onboarding
- Employee engagement survey
- Customer insight analysis
- Service Partner CX alignment assessment
- Building audit of CX standards
- In-person and digital Customer Experience training programme
- Development of Experience Ambassador strategy
- Recruitment and mobilisation of team of Experience Ambassadors
