We drive

a people first mindset

Customer & employee
Experience

Using insight, we design and optimise people’s experiences to drive long-term satisfaction and loyalty.

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What we do

Delivering a best in class experience can be the difference between a prospect becoming a customer, and a one–off customer – a loyal and valuable brand advocate.

We help our clients better understand and measure the behaviours and motivations of their customers, to deliver enhanced experiences that strengthen the connection between their places and spaces and the people that use them.

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We review, test, improve and measure CX performance…

by ‘walking in the shoes’ of the customer to ensure their ever changing wants, needs and expectations are being met through positive interactions at every stage of their journey – in doing so helping drive satisfaction, loyalty and reputation.

Areas of Expertise

01

STRATEGY DEVELOPMENT

02

SITE AUDITS

03

CUSTOMER JOURNEY MAPPING

04

VOICE OF CUSTOMER SURVEYS

05

EXPERIENTIAL PROGRAMMES

06

CX TRAINING

07

SERVICE PARTNER PERFORMANCE

08

CUSTOMER DATA STRATEGY

09

CUSTOMER SEGMENTATION & PERSONAS

10

PROPTECH ANALYSIS & STRATEGY

Projects

Customer Experience

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The heart of business success

Customer Experience

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