Meet the
neighbours
Customer Experience
![Meet the neighbours 1 Mask group 3](https://bewonder.co.uk/wp-content/uploads/2023/10/Mask-group-3.png)
M7
MAILBOX
Repositioning The Mailbox as a mixed-use office-led lifestyle destination with a thriving occupier community.
Voice of the customer
Occupier communications
enlivenment plan
Community engagement plan
![Meet the neighbours 2 Mask group 4](https://bewonder.co.uk/wp-content/uploads/2023/10/Mask-group-4.png)
![Meet the neighbours 3 Pages6 1](https://bewonder.co.uk/wp-content/uploads/2023/10/Pages6-1.png)
Development of a new CX strategy for The Mailbox
This involved an occupier survey to understand their needs, a new occupier communication plan including newsletters, emails, social media, occupier app and meet the neighbour events, as well as an occupier engagement and enlivenment programme including Canalside at Mailbox – a summer of live music and entertainment, free yoga and HIIT classes, Dohl drumming workshops to celebrate Diwali and exclusive art exhibitions.
![Meet the neighbours 4 Mask group 5](https://bewonder.co.uk/wp-content/uploads/2023/10/Mask-group-5.png)